Home  Catalog  Directions  Photo Gallery  Planning an Event  Wedding Show

Sample Contract  Store Policies  Who We Are  FAQ  Contact Us  Links

 

Store Policies

Delivery and Pickup: We will work with you as much as possible on the times when we deliver or pickup equipment. Some conflicts may occur and it is best to establish a delivery and pickup time when you reserve your equipment. Costs for pickup and delivery vary depending on the volume of equipment ordered and location of the event. We are very reasonable so you should consider using our service. Some items must be delivered by Aardvark’s.

Delivery is a tailgate service only. We will deliver as close to the event premises as possible in a box truck and rental equipment will be unloaded at that point. The client is then responsible for getting the equipment to the final point of use. Pickup is at the same location we dropped the equipment off at. The client is responsible for having all rental items ready to be picked up at the drop off point.

If you wish us to deliver and/or pickup the equipment inside of a building or cart the equipment around to the back of the house, additional charges will apply depending on what we have to deliver and the difficultly in getting the equipment to the desired location.

UNDER NO CIRCUMSTANCE WILL WE HAUL EQUIPMENT UP OR DOWN FLIGHTS OF STAIRS UNLESS PRIOR ARRANGEMENTS HAVE BEEN MADE WITH AARDVARK'S.

Exact time deliveries, surprise party deliveries, deliveries and pickups outside of our normal business hours will entail additional charges.

Pickup / Delivery does not include setup or teardown.

Setup and Teardown: We can setup and teardown rented equipment for you at an additional charge. Please let us know if you desire this service and we will quote you a price. Pricing for some equipment already includes setup and teardown.

Hours of Operation: The normal store hours are 8am to 5pm Monday through Friday and 8am to noon on Saturday from May 1st to October 31st. From November 1st to April 30th our normal hours are 9am to 4pm Monday through Friday and 8am to noon on Saturday. We are closed on Sunday all year long.

Use & Time: Our equipment is rented by time out not by time used. Equipment not used when rented will carry the same charge as equipment that is used.

Pricing: Our pricing on most items is for a 24 hour period unless otherwise specified. Weekly rates are three times the daily rate. Monthly rates are three times the weekly rate. Longer rentals are negotiable.

Equipment: The equipment that you rent from us is clean and in good working order. We expect that equipment to be returned in the same shape that you receive it. Specific instructions for cleaning the rented equipment is included with all rentals, either verbally or written. If equipment is returned heavily soiled, we will charge you $10.00 an hour to clean such equipment plus any applicable supplies we need to return the equipment to the state it was in when you rented it. Additionally, any equipment that is returned damaged will be repaired at the going cost.

Damage to Rented Equipment: You are responsible for damage to or destruction of rented equipment. Homeowners or commercial insurance normally will cover any damage to rented equipment but you should check with your insurance agent to be sure.

Damage Waiver: We charge a seven percent (7%) nonrefundable fee on all rental equipment. The damage waiver is not insurance. The damage waiver fee is used to clean and repair equipment that is returned dirty and with minor damage (normal wear and tear excepted. Minor damage is defined as damage that can be repaired within the 7% fee that was charged for that item. The damage waiver does not absolve you of the responsibility of paying for damage done to our equipment while it is in your possession. We have the right to pursue payment from you or your insurance carrier. Please refer to the contract for specifics.

Security Deposit: Please note that we must have a valid credit card on file for the rental. This is used in lieu of a cash deposit so you don't have to tie up your money prematurely. You can send us the credit card number by mail, call it in or email it to us via our website. The credit card is used in lieu of a cash security deposit.

We require a valid active credit card to be on file with us in order to rent equipment. We will run a charge through on your credit card to ascertain that the card is in fact valid and active. The charge will then be reversed and you will not know that a charge has been put through.

If the credit card is not valid you will not be able to rent from us and we will not contact you about the card. It is your responsibility to make sure the credit card that you give us is in fact valid and active.

There are no exceptions to this policy, please do not ask us to make one.

Payment: We require a credit card number in order to reserve equipment. The day of the event, you may pay by the credit card we have on file, by cash, check or a different credit card. Payment is due no later than the day of the event. Credit will not be extended unless a credit application has been completed and processed (allow six weeks for processing).

Accounts: If you wish to establish an ongoing account with us, please let us know and we will have you complete a credit application. Ongoing accounts are usually for caterers, churches, schools, benevolent organizations and businesses.

Changes in your order: We will not charge a change fee but will endeavor to work with you on any changes in equipment that you might need. Please understand that some changes may not be possible.

Instructions: Please allow time to be instructed if we so indicate the need.