Aardvark's Party Rentals

Faq

Question: I am planning a party in about two months and I will need some banquet tables and chairs. When should I call and reserve these items?  Answer: You are encouraged to give as much notice as possible in order to ensure the items are available. We understand that last minute things do occur and we will certainly try to accommodate your needs.

Question: What if I reserve more tables then I actually need? Will I be charged for the equipment even though I don't need as many as I thought?  Answer: We will attempt to work with you on adjusting items ordered.  Please  keep in mind that when you place your order, we hold the rental equipment in reserve and it cannot be booked for any other event.  We may have several customers request that same equipment prior to your cancellation, but would be unable to fulfill their order.  Once we have loaded your equipment and in the process of delivery, no cancellations are accepted.  Please review our cancellation policy on the contract or call us with any questions before placing your order.

Question: Does delivery include setup and teardown?  Answer: Our delivery is a tailgate service only. That means that we will get as close to the event as possible and the equipment will be set down at that point. You are responsible for getting the equipment to the point at which it will be used. Likewise, we do not teardown the equipment. The equipment should be ready for pickup in the same area that it was delivered. Some equipment comes with setup and teardown included (i.e. tents, dance floors, inflatables).  Set-up and teardown of other items is available for an additional fee. Please give us prior notice if you would like our drivers to set-up or teardown equipment. 

Question: We will also be renting linens from you, are we responsible for cleaning these?  Answer: No, however linens should be free of refuse and folded dry to prevent mildew. Linens that are returned  burnt, torn or with candle wax on them are not covered by the damage waiver and additional cleaning or replacement charges may apply.

Question: Why do I have to pay for the damage waiver and exactly how does the damage waiver work?  Answer: When you rent our equipment, or for that matter any rental firms' equipment, you temporarily become responsible for that equipment by contractual obligation. A seven percent (7%) non-refundable damage waiver fee is added for all rental equipment. The damage waiver fee is used to cover cleaning and/or minor repairs.  Minor damage is defined as damage that can be repaired within the 7% fee that was charged for that item. Any repairs greater than this are customer's responsibility.  The damage waiver is not insurance. The damage waiver does not absolve you of the responsibility of paying for damage done to our equipment while it is in your possession.

Question: I'm going to rent an inflatable (moonwalk) from you and I'm worried that one of the children might get injured playing on it, do you provide the insurance if something might happen?  Answer: Although we carry specific liability insurance for our inflatables, it provides no protection for you, the renter.  You need to have a homeowner policy or some other liability policy that provides protection for you. You should check with your insurance agent to be sure you have an active policy that provides coverage for your benefit.  

Question: What is your payment policy?  Answer:  To reserve equipment, you must provide us with an active,  valid credit card number. Payment is expected at the time you are in receipt of the rental items.  If you have placed a large order, you are certainly welcome to make payments in advance if you wish. However, orders must be paid in full at time of delivery.  We do not charge a deposit nor do we require you to pay for the equipment prior to your receiving it.

Question: Do you charge for delivery? And is there a minimum order required for delivery? Answer: Delivery is available for any order regardless of size and is based on your zip code. Additional charges may apply for excessive distance for loading/unloading trucks, for specific delivery/pickup times and for delivery or pickup outside of our regular business hours.  Please call us with your zip code and we can advise you what the delivery fee for your area will be.

Question: When will you deliver or pickup?  Answer: Orders are typically delivered 1-3 days prior to your event and pickups 1-2 days after your event.  You may request morning (8am-Noon) or afternoon (Noon-4pm) for delivery or pickup.  We will attempt to deliver and pickup as close to the customers request as is possible. Weather and other rental commitments may require us to alter this policy.

Question: What happens if something goes wrong and it is outside of your normal store hours?  Answer:  During our busy season, the business phone is forwarded to a personal cell phone for after-hour emergencies.  At other times, a phone number for after-hours is given at time of delivery.  Please note that additional fees may apply when the emergency number is used.

Question: I rented 5 tables and 40 chairs but not everyone showed up for my event.  I only used 4 tables and 32 of the chairs you delivered.  Will you give me a refund for the equipment I didn't use?  Answer: No, we do not give refunds for unused equipment. Our charge is based on time that the equipment is out, not for the time the equipment is used.

Question:  Is it possible to rent equipment for more than a day or two?  Answer: Yes, we do offer long term rental rates.  Please call the office for specifics.